With a combined 40+ years of experience leading and developing high performing secretarial and administration teams and business support service operations in the UK and off-shore for large corporate companies.

We know how powerful and impactful business support services can be to the wider success of organisations and getting these right can provide many challenges and rewards.

We have successfully led and navigated wide scale organisational change programmes to secretarial and administration business support services. A journey that has consisted of many parts - centralisation, setting up off and near shore capabilities, re-categorisation of services, roles, learning and development and service delivery models to name a few. Our delivery models have been revered as trailblazing and employee satisfaction has been deemed as market leading and our approach to change subsequently adopted by other member firms due to its success.

Throughout these change journeys we have nurtured and grown the talent within, establishing strong communities which strive to be the best at what they do. Our teams flourish and as such, drive productivity and progression for themselves and that of their clients and teams. Leading to fulfilling and rewarding careers.

Additionally we have led high performing collaborative management teams across the UK and India, with our spans of control reaching over a 1000 permanent and temporary administrative and management employees - providing support to a client base of circa 15000.

We deem ourselves as true advocates for the secretarial and administration profession and are passionate about helping organisations harness their teams full potential whilst ensuring they embrace technology advancements, achieve operational excellence and are fit for the future.

It is our purpose to ensure that whatever the change requirements of your organisation maybe that we help create high performing, purpose led and engaged communities of support professionals that drive success to your business.

If you would like to find out more about how we can help you or your organisation then please reach out to us. We can offer a 30 minute free consultation call to access and advise where we can add value.